Call Response Software (CRS) operates on Microsoft based operating systems (Windows 2000 Server recommended) and is completely independent from any proprietary hardware unlike other software providers.

CRS utilizes Artisoft’s Televantage as our up front software based telephony PBX. A customizable telephony server, including Dialogic Telephony Boards may be built to your current or future growth forecasts.

All agent stations are ordinary PC’s of your choice. The ability to sustain monitor, keyboard, and mouse inventory is within your financial ability since, once again, proprietary hardware is not required.

Dispatch Servers and Fax Servers are also typical PC’s, however, customizable servers may be designed specific to your office’s requirements.

CRS’ simple method of Disaster Recovery is by allowing all faxing, emailing, and paging software to be executed on any agent’s station. If your dedicated faxing or paging stations go down due to power supply or modem issues, it will only take a few minutes to change locations.

Overall, CRS provides a multitude of automated call features but has kept outbound automation to a minimum since we understand the necessity of hands on dispatching to keep in close contact with your clients. If required, customizable automation may be developed and in most cases less expensively than our competitors' shrink wrapped packages.

How would you feel knowing you now have 100% control of your TAS again?